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Professional CCM Services for Seamless Customer Communication | FCI

Professional Services

Achieve A Competitive Edge With Integrated Managed Team

Tailored solutions to help you navigate industry challenges and achieve your goals with confidence.
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What Makes Our Services Unique?

We prioritize understanding your business goals and challenges to deliver customized strategies that yield exceptional results.

Reverse Engineering

Unravel complex systems, architectural structures, business workflows, or products with our expert reverse engineering services. Dissect and analyze existing IT environments to reveal their inner workings, facilitating innovation and optimization.

Anonymizing Data

Protect sensitive customer information and transactional data complying with privacy regulations and compliances. Transform identifiable data into anonymous formats, preserving its utility while mitigating privacy risks.

Business Logics Preservation

We meticulously extract and document existing business rules to precisely translate them into the new system, ensuring integrity and functionality through thorough testing.

Migration Precision

Use a phased approach to mapping out every detail of the existing system, ensuring smooth data transfer with the best practices and proprietary tools, mitigating risks, and minimizing disruptions.

Minimal Disruption Capabilities

Minimize downtime and ensure business continuity during migration with contingency planning, deployment strategies, staged rollouts, and proactive communication for a seamless transition to the new CCM solution.

Multi-Client Setup

Use cloud-native architectures and microservices to ensure scalability, high availability, and performance. Our solution architecture incorporates built-in redundancy and failover mechanisms to ensure uninterrupted service.

Legacy Contract Templates

Identify opportunities for rationalization and modernization of legacy contract templates. Ensure that your enterprise’s template library remains agile and responsive to business needs with automation and data-driven insights.

Integrated Delivery Model

Establish clear communication channels and collaboration frameworks, ensuring regional teams have the flexibility to customize solutions while adhering to global standards and best practices.

Template Optimization

Categorize templates by usage and market demands, prioritizing modernization efforts for critical templates. Witness continuous improvement and alignment with business objectives through an iterative and data-driven approach.

Infrastructure Planning

Utilize modern tech-stack and scalable architectures to design a robust infrastructure with capacity planning, load testing, and performance optimization that can adapt to changing business needs.

Scenarios Management

Ensure accurate replication of business scenarios in the new environment keeping the critical business processes functional and compliant during migration.

Documentation

Capture crucial information and insights regarding systems, processes, and procedures in concise and accessible formats for future reference and understanding.

What Makes Our Services Unique?

We prioritize understanding your business goals and challenges to deliver customized strategies that yield exceptional results.

Reverse
Engineering
Anonymizing
Data
Business Logics
Preservation
Migration
Precision
Minimal Disruption
Capabilities
Multi-Client
Setup
Legacy Contract
Templates
Integrated Delivery
Model
Template
Optimization
Infrastructure
Planning
Scenarios
Management
Documentation

How FCI Can Help You Achieve Your Business Goals

With comprehensive support and proactive maintenance, FCI empowers your team to excel while keeping your platform secure and optimized for peak performance.
Professional CCM Services for Seamless Customer Communication | FCI

Develop

  • Create new applications, workflows, and templates or customize existing ones.
  • Smooth data flow and communication across your entire infrastructure.
  • Advanced automation to streamline workflows, minimize manual tasks, and boost operational efficiency.

Migrate

  • Comprehensive planning to migrate legacy CCM platforms and the custom templates.
  • Data migration with utmost care, maintaining integrity, security, and compliance throughout the process.
  • Seamless migration of applications, configurations, and customizations with uninterrupted business operations.

Test

  • Seamless collaborative client engagement during different testing and quality check phases.
  • Generate data that effectively triggers all business rules and validates the generated test data.
  • Addressing all queries while ensuring testing processes align with your expectations.

Install

  • Plan and prepare for a seamless patch installation for a seamless environment.
  • Security updates installation and configuration, ensuring your platform is up and running to perfection.
  • Upgrades of all the environments to maximize performance and scalability, meeting your business needs.

Support

  • Prompt assistance through multiple channels to address issues or challenges you encounter.
  • Equip your team with the knowledge to excel through our comprehensive training programs.
  • Proactive maintenance for your platform to achieve secure, stable, and optimized peak performance.

Our Business Offerings

Our team of certified experts in Quadient Inspire and OpenText Exstream are dedicated to aligning with your business needs and effectively tackling challenges you may encounter.

Our Quadient/GMC Inspire services empower businesses with hyper-personalized customer interactions, designing captivating communications and enabling seamless multichannel delivery.

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From document composition to multichannel delivery, our OpenText Exstream services empower businesses to forge deep connections with their customers, fostering loyalty and driving results.

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Professional Services – FCI Edge Over Generalist IT Service Providers

Please scroll down to find the comparison table on the Professional Services existing page.

  • Generalist IT Service
    Provider
  • FCI
    (A Specialized CCM Service Provider)
Features & Offerings Generalist IT Service
Provider		FCI
(A Specialized CCM Service Provider)
Features & Offerings
$3999
/year
1. Focused expertise in customer communication management over 15+ years
2. Accelerators to add new capabilities expected from CCM
3. Full coverage of the entire customer journey
4. Largest pool of certified experts
5. All module expertise for Quadient Inspire and OpenText exstream
6. Cost optimization through licensing model analysis
7. Following best practices in product upgrades support and migration
8. Fastest time-to-market
9. Total cost of ownership

High

Low

10. Complex implementation and application with high quality
11. Flexible engagement model
12. 24/7 offshore delivery center
13. Seal of excellence (SOC1 | SOC2 | HIPAA | ISO27001 | ISO9001 | PCI: DSS | GDPR)
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Want to know more about how we can help in your domain?

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    Our Other Services

    We’re dedicated to boosting your business journey through ongoing support. Count on our certified experts to tackle your distinct challenges and take your operations to the next level.

    Consulting and Advisory

    Get strategic insights and data-driven recommendations to optimize business strategy. Identify pain points in your business workflows and craft tailored strategies for enhancing customer engagement.

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    Legacy Migration

    Skilled professionals meticulously assess your existing setup and design a migration roadmap that minimizes disruption and maximizes efficiency. With a focus on preserving data integrity and enhancing system performance. 

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    Industries We Serve

    Banking

    Insurance

    Financial Services

    Healthcare

    Telecom

    Utilities

    What Can You Expect From Our Collaboration?

    With our expertise and proactive approach, you can anticipate timely delivery, high-quality deliverables, and ongoing support to ensure your success.  

    Agile Adaptability

    Create flexible integration frameworks and APIs for real-time data exchange and process automation, empowering your business to adapt rapidly.

    Customized Flexibility

    A personalized and versatile approach that seamlessly aligns with your specific transformation journey, ensuring a tailor-made solution that perfectly suits your business needs.

    Expert Integration

    Excelling in seamlessly combining profound domain expertise, digital technologies, and insightful perspectives for comprehensive solutions.

    Reliable Partnership

    FCI serves as a steadfast and enduring ally dedicated to your triumph, with a commitment to your success and a focus on building a trustworthy and long-term collaboration.

    Professional CCM Services for Seamless Customer Communication | FCI

    Recommended Reading

    Explore essential insights with our ‘Recommended Reading’ collection. Access handpicked articles, whitepapers, and case studies that offer expert perspectives on industry trends and strategies.

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