Transforming India’s BFSI Sector: FCI’s CEO Shares Insights in Business Today

Noida, Uttar Pradesh, January 5, 2025 – In the latest edition of Business Today Magazine’s Annual Special Issue – India’s Best Banks (January 2025), Mr. Amit Sawhney, CEO of FCI, shares the journey of FCI’s evolution from a small photocopy shop to India’s leading digital communication solutions provider for the BFSI (Banking, Financial Services, and Insurance) sector. 

Under Mr. Sawhney’s leadership, FCI has embraced digital communication management (CCM) and expanded its services globally. Recognizing the declining print industry, FCI pivoted towards digital solutions, ensuring streamlined communication between institutions and consumers. Today, FCI’s platform serves a growing clientele across BFSI, utilities, and healthcare sectors. 

Mr. Sawhney discusses FCI’s commitment to improving client experiences by enhancing communication speed and personalization. The company aims to leverage vast data streams from its clients, offering predictive insights and tailored solutions to drive revenue growth. With a vision to remain at the forefront of digital communication, FCI is exploring new markets in the Middle East, the US, and Hong Kong, further establishing its global presence. 

In line with India’s digital boom, FCI is also focusing on Artificial Intelligence (AI) and data science to develop smarter products. These innovations will not only improve customer experiences but also enhance the financial sector’s contribution to the country’s economy. 

With a growing presence in markets like the Middle East, US, and Hong Kong, FCI aims to expand its global footprint. FCI’s expansion continues with new offices in Navi Mumbai and plans for more in Gurugram and Mumbai, marking a significant step towards becoming a global leader in CCM. 

For more, read the full interview in Business Today’s January 2025 edition.