Customer Experience
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- Capabilities
  Dashboard & Analytics
  360-degree & real time view of your communications
  
  Delivery Orchestration
  Get closer to your customers with every communication
  
  Omnichannel Experiences
  Create seamless customer experiences
  
  Dynamic & Interactive Communications
  Automated approach for superior experiences
  Hyper-Personalization
  Meaningful conversation for every customer
  
  Personalized Videos
  Dynamic & Interactive way to connect with customers
- Features
  Email
  Leverage versatility of dynamic emails
  
  WhatsApp
  Improve the way you communicate
  
  SMS
  Multi-lingual SMS communication
  
  Chatbot
  Do more than answering FAQs
  HTML5
  Rich conversations in real time
  
  pURL
  Communication with a single click
  
  Push Notifications
  Interactive notifications that generate response
  
  Print
  Most reliable medium in the digital space
  
  PDF
  Multi-lingual SMS communication
Industries
- Interactive Documents
  
  Boost Customer Experience with Interactive Documents | FCI-CCM
  
  Watch Now
- Banking and Financial Services
  Consistent banking experience at scale
  
  Insurance
  Enhanced customer experience across the industry
  
  Healthcare
  Patient centric customer experience
  
  Telecom
  Improve ARPU with engaging experiences
  
  Utilities
  Satisfy your customers with seamless experiences
Services
- Whitepaper
  
  Customer communication in the digital age
  
  Discover Now
- Infographic
  
  CXM delivering what marketing automation platform can't!
  
  Discover Now
- Consulting and Advisory
  Communications that are efficient and regulatory compliant
  
  Legacy Migration
  Convert crisis into opportunity for development
  
  Software Development
  Patient centric customer experience
  
  Managed IT Services
  Optimize your system with support service
- Quadient Delivery Partner
  Transform end-to-end customer journey with Quadient Inspire
Company
Resources
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Use our leading SaaS Customer Experience Management
platform to expand your products portfolio.

If you’re a technology creator or an IT solutions provider catering to the needs of Banks, Financial Institutions, FinTech, Insurances, we have a portfolio of field-proven solutions to help grow together!

Our Partner Programs

Reseller

You are responsible for hunting business opportunities in your area, building relationships and actively engaging with them. We will continuously support you with marketing material to succeed and achieve sales targets.

Technology Partner

You are a software and/or hardware vendor who will complement and extend the value of our solutions/services. You offer best-in-class technology components, seamlessly integrated with FCI products and services.

Why partner with FCI?

Our field-proven, award-winning platform is a key ingredient to Digital Banking/Insurance and bringing revolution by transforming how businesses connect with their customers. The customer communications landscape is evolving and the future of banking & insurance lies in omnichannel customer experience across touchpoints.

By partnering with us you will have the opportunity to stay at the forefront of this revolution and reap exciting rewards from it.

Our support

Continuous training & support

Cobranded Sales & Marketing material

Coordinated Marketing efforts

Joint Business Development activities

Collaboration with Sales Personnel

Product Testimonial

We cannot maintain all our current individual systems that support single use cases any longer. Only if we do things from the customer's perspective, will we maintain sustainable and effective customer service. We leveraged the best of FCI solution to consolidate templates into reusable assets and cut service time by more than half. We have and will continue to count on FCI’s capabilities to deliver the remarkable.

Rohit Kohli

SVP - Customer Services & Operations, Bharti AXA General Insurance

We recognized the need to reimagine customer engagement to keep up with ever-evolving customer needs. FCI has helped us streamline communication generation process and relieved resources for innovation and ideation. In a competitive market we are now in a much better position to deliver much more, much faster.

Indranil Ghosh

Technology Head, Cards & Payments, ICICI BANK

In the current competitive environment, we need to be innovative and customer centric and we are happy to be associated with FCI to have the expectation set in line with customer delight. The video engagement was one of the best in the insurance market delivered by TALIC with support of FCI. The service delivery is exceptional as they have never stopped even during pandemic situation by arranging the secured way of in-house arrangements for their staff to work and ensure timely delivery of policy documents.

Arunava Roy Mukherjee

Assistant Vice President, Operations Tata AIA