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We cannot maintain all our current individual systems that support single use cases any longer. Only if we do things from the customer's perspective, will we maintain sustainable and effective customer service. We leveraged the best of FCI solution to consolidate templates into reusable assets and cut service time by more than half. We have and will continue to count on FCI’s capabilities to deliver the remarkable.

Rohit Kohli

SVP - Customer Services & Operations, Bharti AXA General Insurance

We recognized the need to reimagine customer engagement to keep up with ever-evolving customer needs. FCI has helped us streamline communication generation process and relieved resources for innovation and ideation. In a competitive market we are now in a much better position to deliver much more, much faster.

Indranil Ghosh

Technology Head, Cards & Payments, ICICI BANK

In the current competitive environment, we need to be innovative and customer centric and we are happy to be associated with FCI to have the expectation set in line with customer delight. The video engagement was one of the best in the insurance market delivered by TALIC with support of FCI. The service delivery is exceptional as they have never stopped even during pandemic situation by arranging the secured way of in-house arrangements for their staff to work and ensure timely delivery of policy documents.

Arunava Roy Mukherjee

Assistant Vice President, Operations Tata AIA