Centralized Engagement Hub
Revenue Accelerator
Dynamic Communications
Data Adapter & Integrations
Workflow Automation
Interoperability
Banking
Financial Services
Utilities
Insurance
Healthcare
Credit Unions
Telecom
Professional Services
Consulting & Advisory
Legacy Migration
Insights
Whitepapers
FAQs
Brochures
E-Books
CCM Glossary 
Case Studies
Events & News
About Us
Information Security
FCI Cares
Leadership
Careers
Partner Program
Current Openings
ICICI Bank’s Transformation in Customer Communication with FCI and Quadient
Discover the game-changing transformation of ICICI Bank, one of India’s most trusted financial institutions, as they redefined customer communication. Learn
Quadient Inspire Services
Partner With The Best To
Cement Your Market Leadership
Elevate your customer communication game with FCI’s unmatched expertise that unleashes the full potential of Quadient Inspire.
Our Offerings To Accelerate Your Business Value
From a single, centralized platform, Quadient Inspire (formerly known as GMC Inspire) enables businesses worldwide to create, manage, and deliver personalized, accurate, and compliant communications across the globe.
IT Environment
Analysis
Migration Strategy & Architecture
Template Rationalization
User Acceptance Testing (UAT)
Test Data
Generation
Training And Quality Assurance
Deployment Orchestration
Data
Masking
Reverse
Engineering
IT Environment Analysis
Assess the existing IT setup of systems and processes environment to determine where Quadient Inspire fits in. Identify integration points with upstream systems (systems feeding data into Inspire) and downstream systems (systems consuming output from Inspire) to ensure seamless data flow and operational efficiency.
Migration Strategy & Architecture
Like-for-like migration, where existing functionalities are replicated in Quadient/GMC Inspire or opt for an opportunity-driven modernization approach, leveraging new features and capabilities to enhance business processes. Plan out the architecture of the migration process, including data migration, system interfaces, and any required infrastructure changes.
Template Rationalization
Identify redundant or inefficient templates for consolidation and propose template rationalization strategies with timely feedback and approvals. Develop the most efficient template structures for enhanced customer engagement.
User Acceptance Testing (UAT)
Client engagement throughout the redesign process and User Acceptance Testing (UAT) phase. Implementation of all contributions from clients to design specifications, and prototype evaluations in UAT, ensuring solutions align with their requirements and preferences.
Test Data Generation
Generate realistic test data to validate Quadient Inspire functionalities. Automate test data generation processes where possible to speed up testing cycles while ensuring data privacy and compliance with regulations during test data generation.
Training And Quality Assurance
Comprehensive training plan to ensure that users are proficient in using Quadient Inspire effectively. Establish quality assurance processes to monitor and evaluate the implementation, ensuring it meets predefined standards and requirements.
Deployment Orchestration
Plan and coordinate the deployment of Quadient Inspire across the organization, ensuring minimal disruption to business operations. Orchestrate the rollout of the solution, including installation, configuration, and testing, and have ongoing support to address any issues that may arise during deployment.
Data Masking
Safeguard sensitive information and ensure regulatory compliance with data masking practices. Employ advanced techniques to anonymize data, protecting privacy and confidentiality while maintaining usability for authorized users.
Reverse Engineering
Unlock the secrets of existing systems and processes through reverse engineering techniques. Dissect and analyze complex systems, providing insights that enable innovation, optimization, and futureproofing.
Empowering Enterprises With Centralized CCM Solutions Powered By Quadient Inspire
FCI caters to a wide range of Customer Communications Management (CCM) needs while helping enterprises achieve Centralized CCM. We leverage Quadient Inspire to build a unified customer interaction view from all customer communications channels for making analytics-driven decisions for cross-sells and upsells.
Push/Batch Communications
Streamlined processing of high-volume communications such as:
CASA statements
Credit card statements
Credit card payment reminders
Circulars
FD-RD advice
Pull/On-Demand & Real-Time Communications
Instantly generate and deliver information as per customer requests on multiple channels in real-time.
Historic statements
Welcome kits
Payment acknowledgments
Tax certificates
Interest certificates
Interactive & Ad-Hoc Communications
Communications are generally generated by frontline staff to service semi-structured/unusual requests.
Acknowledgments
Legal/Term sheets
Negotiated contracts
Agent-led communication
Our Expertise
Inspire Designer
Craft stunning, personalized communications with high-volume data and custom scripting (print and non-print). Convert graphics into fully composed PDF, Postscript, AFP, IJPDS, etc., files with business rules, ready to be sent via email, web, mobile, and print.
Inspire Automation
Create automated processes for integration with different systems. Expert migration from multiple systems to one centralized Quadient application. Leverage various APIs to build bridges between numerous third-party programs. Automate everything from document creation to delivery, reduce errors, and free up your team for higher-value activities.
Inspire Content Manager
Manage multiple workflows, files, resources, assets, and user permissions, in a single, secure repository. Organize, store, and collaborate on assets seamlessly, ensuring consistent brand messaging and easy access across different teams.
Inspire Interactive
Boost engagement and interaction with your dynamic content. Embed interactive elements like forms, surveys, and personalized offers directly into your communications, driving higher response rates and deeper customer connections.
Inspire Scaler
Handle high-volume communications effortlessly with our scalable architecture. Process millions of documents efficiently, ensure timely delivery, and maintain peak performance even during peak seasons.
Inspire Dynamic Communications
Deliver personalized communications in real-time leveraging HTML5, triggered by specific customer actions or events. Create a proactive and responsive customer experience that fosters loyalty and trust.
Inspire Flex Enterprise
Revolutionize customer communications management with a sleek UI for swift adoption, integrate analytics into journey maps for informed decisions, and facilitate seamless cross-channel communication workflows.
Inspire Approval
Streamline and expedite the approval process within the Inspire platform, ensuring efficient workflows and timely decision-making.
Inspire Designer Scripting
Empower the business users to customize and enhance functionalities within Inspire Designer through scripting, enabling tailored solutions and advanced automation.
Why FCI For Quadient Inspire Services?
FCI stands out as the premier choice for Quadient/GMC Inspire professional services due to our unmatched expertise and commitment to creating exceptional customer communications on a massive scale.
50+ Certified Developers Acting As Your Extended Arm
Our experts provide thin client and containerized design, author, modify, and orchestrate capabilities to support the shift to the cloud.
8+ Years Of Extensive Quadient Experience
Create and distribute customer documents, manage workflows, and ensure consistent branding and messaging across various communication channels.
24*7 Dedicated Project Delivery
Our teams’ seamless integration with client organizations ensures that every project will succeed by working on-site, remotely in the US, globally, or by utilizing a hybrid strategy.
150% Return On Investment
FCI provides a comprehensive set of tools for your organization to evaluate the real value of investing in a modern CCM platform, enabling digitalization and efficiency.
8Bn+ Communications Annually
FCI has developed and managed well-positioned, high-volume customer communications to create several opportunities for businesses to attract and retain customers globally.
Success Stories
See Our Solutions in Action
Read More
How ICICI Bank Achieved 3x Revenue Uplift with VARTA
Unlock the Secrets to Enterprise Growth By Transforming Your Customer Communications Welcome to our comprehensive case study on how ICICI
Optimizing B2B Payments and Order-to-Cash Cycle Management
FCI, a prominent SaaS-based Customer Experience Management solution provider, partnered with a global leader in AR automation to revolutionize their B2B
Got a question or two? Talk to Us!
Don't Just Take Our Words for it
Hear it from them…
We cannot maintain all our current individual systems that support single-use cases any longer.
Only if we do things from the customer's perspective, will we maintain sustainable
and effective customer service. We leveraged the best of FCI solution to consolidate templates
into reusable assets and cut service time by more than half. We have and will
continue to count on FCI’s capabilities to deliver the remarkable.
Atri ChakrabortyCOO & President, IFL
At ICICI Bank, customers are our king, and delighting them with every interaction is our top priority. With Varta at the helm of all our communications with existing customers, we have achieved a level of personalization like never before. It has transformed the data from transactional communications into actionable insights which was hitherto untapped. We are now able to anticipate and offer tailored products and services they truly value.
Arun Kumar A R Technology Head at ICICI Bank 
In the current competitive environment, we need to be innovative and customer centric and we are happy to be associated with FCI to have the expectation set in line with customer
delight. The video engagement was one of the best in the insurance market delivered by TALIC with support of FCI. The service delivery is exceptional as they have never stopped
even during pandemic situation by arranging the secured way of in-house arrangements for their staff to work and ensure timely delivery of policy documents.
Arunava Roy MukherjeeAssistant Vice President, Operations Tata AIA
Since partnering with FCI, AU Bank's customer communications have undergone a remarkable transformation. Previously reliant on vendors, we now enjoy full control and valuable insights through CCM automation. The seamless job creation, template management, and CCM dashboard have truly revolutionized our approach and empowered us to manage and leverage customer communication insights.
Ankur Tripathi Chief Information Officer at AU Small Finance Bank 
At Yes Bank, we're passionate about making the customer experience amazing. FCI helped us reshape how we understand and communicate with our existing customers. Their CCM solution 'Varta' transforms our vast transactional communication data into actionable insights leading to a surge in satisfied customers. We now anticipate and meet customer needs more proactively.
Krishnan NS Head -Business Solutions (Cards, Data & Finance) at YES BANK 
