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Intelligent Chatbot | FCI CCM

Intelligent Chatbot

Drive Future-Forward Customer Experiences With Chatbots' Continuous Accessibility

Rethink and reshape customer experiences by tapping into the enduring accessibility offered by chatbots.

Achieve Business Excellence with the Perfect Fusion of Varta and Chatbot Integration

Experience unparalleled business synergy and optimize customer interactions to lay the foundation for sustained business excellence.

Automated Lead Scoring

Assess lead interactions, assigning scores based on factors such as engagement level, interest, and alignment with target demographics.

Intelligent Chatbot | FCI CCM

Personalize the Experience

Creates a sense of connection and builds trust by greeting customers by name, remember their preferences and tailored responses.

Intelligent Chatbot | FCI CCM

Relevant Product Suggestions

Analyze customer behavior and offer targeted assistance. Suggest relevant products, recommend helpful content, and enhance customer retention.

Intelligent Chatbot | FCI CCM

Integrate Varta with Chatbot and Watch Your Business Thrive

Streamline customer queries, ensuring swift responses and high satisfaction. Free up human resources for strategic tasks, enhancing overall operational efficiency.

Qualify Leads

Identify potential customers through website visitor engagements gather valuable information in one place and pass it on to sales teams.

Personalize Promotions

Based on customer data and purchase history offer targeted discounts and promotions, making them more likely to convert.

Run Targeted Marketing Campaigns

Collect opt-ins for email lists or lead magnets, fostering long-term customer relationships.

Upsell and Cross-Sell

Integrate chatbots to fetch products or service recommendations that complement a customer's purchase, increasing the average order value.

Intelligent Chatbot | FCI CCM

How Varta Works?

Wondering how it’ll work for you?

Revolutionize the Way Your Business Interact with Customers

Our modern CCM tool empowers you to deliver efficient, personalized, and scalable communication strategies.

Automated Communication Workflows

Ensure timely and consistent delivery of messages, reducing manual effort and minimizing the risk of errors.

Multilingual Communication Support

Engage with customers from different linguistic backgrounds covering 14+ languages to ensure seamless communication.

Adaptability to Industry Trends

Ensure that your communication strategies align with evolving customer expectations and technological advancements.

Data-Driven Personalization

Collect and analyze customer data within your CCM tools to deliver highly personalized communications, tailoring messages to individual preferences and behaviors.

Multi-Channel Communication

Enable chatbots in your CCM system to interact seamlessly across various channels such as email, SMS, and social media.

Streamlined Feedback Gathering

Automated surveys and feedback forms initiated by chatbots can provide valuable insights, helping you refine your communication strategies.

Optimize Customer Reach with Chatbots and Our Expertise

Proven Expertise

With 17+ years of experience, FCI is a trusted leader in customer communications management solutions

Scalability

Our platform grows with your business, ensuring that you can scale your communications strategy as needed.

User-Friendly Interface

FCI’s intuitive interface makes it easy for teams to collaborate and execute powerful communication campaigns without a steep learning curve.

Global Reach

Engage with customers worldwide through multi-channel communications, breaking down geographical barriers.

Other Solutions

Omnichannel Orchestration

Experience versatile interactivity with Varta’s command centre that streamlines communication of the customer according to the preferred channel. 

Customer Communication Management Solutions | FCI Transforming Customer Engagement

Customer Experience Dashboard

Visualise, nurture and convert better through real-time decision-making without any additional investment in marketing tech stack. 

Intelligent Chatbot | FCI CCM

Hyper-personalized Communication

Unlock the power of hyper-personalization and enhance the customer lifetime value 

Intelligent Chatbot | FCI CCM

Bi-directional & Interactive Communications

Varta extends dynamism and interactivity across channels – SMS, WhatsApp, Email, pURL, pVideo, and interactive HTML. 

Intelligent Chatbot | FCI CCM

Resources

FCI CCM
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