Enhancing the utility
customer experience
through communications

A satisfied customer not only stays but
expands your business too

89%

Companies are focused on improving their customer experience

10%

Y-O-Y growth is achieved with omni-channel customer engagement

67%

Customers prefer self-service capabilities over speaking to a representative

5%+

Boost in profitability for businesses that use analytics to improve customer satisfaction

A satisfied customer not only stays but expands your business too

89%

Companies are focused on improving their customer experience

10%

Y-O-Y growth is achieved with omni-channel customer engagement

67%

Customers prefer self-service capabilities over speaking to a representative

5%+

Boost in profitability for businesses that use analytics to improve customer satisfaction

CXM use cases for Utilities

Reduce cost and make your entire bill presentment process paperless

With our platform, transition from traditional statements to completely paperless bill presentment process. Paperless billing helps you shorten workflows, reduce operational costs and cut back on recurring print and postage expenses.

Reduce call center volume with personalized billing videos

Do you often face disputes or high-volume calls especially during any revisions in billing structure? Generate and deliver personalized videos that explain the bills in the most intuitive way to instantly address customer concerns and reduce call center volumes significantly.

Outage information access made real-time

Engage and interact with your customers across multiple channels like email, SMS, and social networks to disseminate crucial updates like outage information, maintenance schedules and more in real time.

Reduce your meter reading costs by incentivizing your customers to submit monthly readings through dynamic documents

Give your customers self-service capability and incentives to submit readings (water, gas or energy meters) digitally with the help of dynamic documents. Integrate this information with your databases for accurate billing, troubleshooting and analysis. Save substantial costs involved in meter reading process by operating digitally.

Reduce DSO (Day Sales Outstanding) by having your bills reach customers faster

With our platform, your paperless bills reach customers faster through digital channels. Let your customers make payments faster and in a timely manner with built-in call-to-actions for payment like hyperlinks or personalized URLs embedded in the statements to reduce your DSO significantly.