Companies are focused on improving their customer experience
Y-O-Y growth is achieved with omni-channel customer engagement
Customers prefer self-service capabilities over speaking to a representative
Boost in profitability for businesses that use analytics to improve customer satisfaction
With our platform, transition from traditional statements to completely paperless bill presentment process. Paperless billing helps you shorten workflows, reduce operational costs and cut back on recurring print and postage expenses.
Do you often face disputes or high-volume calls especially during any revisions in billing structure? Generate and deliver personalized videos that explain the bills in the most intuitive way to instantly address customer concerns and reduce call center volumes significantly.
Engage and interact with your customers across multiple channels like email, SMS, and social networks to disseminate crucial updates like outage information, maintenance schedules and more in real time.
Give your customers self-service capability and incentives to submit readings (water, gas or energy meters) digitally with the help of dynamic documents. Integrate this information with your databases for accurate billing, troubleshooting and analysis. Save substantial costs involved in meter reading process by operating digitally.
With Varta, your paperless bills reach customers faster through digital channels. Let your customers make payments faster and in a timely manner with built-in call-to-actions for payment like hyperlinks or personalized URLs embedded in the statements to reduce your DSO significantly.
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© 2023 FCI. All Rights Reserved.
Site Map | Privacy Policy
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