Customer interactions will be AI based and utilize chatbots by 2022
Enterprises are using data effectively to create consistent customer engagements
Companies are offering personalization in their communications
Businesses have consistent customer journey roadmap
Send dynamic feedback forms via various electronic channels, accept customer responses and transfer received response to a repository in real-time
Generate pre-filled editable PDFs for customers to validate information, attach identity proofs and submit to the bank digitally. Save on paper forms, scan & mail related costs
Track communications for delivery, bounce, read, etc. Retain conversation trails with individual customers for audit purposes
Generate and deliver personalized videos that explain complex wealth statements comprising of diverse portfolio products in an easy-to-understand format. Make your videos interactive to accept customer inputs and explain crucial scenarios with comprehensive advisory reports.
Deliver information instantly as and when demanded by the customers from sources such as mobile app or web portal. Speed up generation & delivery of complex documents like GST Statement, Interest certificate, Amortization schedules and more.
Add muscle to your existing chatbots. Empower bots to deliver documents to the customers whenever requested.
Do your statements look consistent when generated from different applications?
Use Varta as the central engine to integrate with all your source systems like core banking, internet banking, mobile banking and make all your communications consistent.
Create consolidated statements for multiple relationships and products like CASA, Credit Card, DEMAT, Term Deposits, Loans, etc. - To give your customers a complete view of their finances
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© 2023 FCI. All Rights Reserved.
Site Map | Privacy Policy