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Empowering Stakeholders through Transparent Communication and Accountability
We are committed to cultivating a transparent corporate culture, ensuring that our principles, guidelines, and practices are easily accessible and comprehensible to all stakeholders, including customers and partners.
FCI Information Security Assurance
To ensure our customers’ information is secure in our association – FCI follows stringent information security standards for safeguarding our customers’ interests. Our enterprise-grade security controls are in place to ensure that all customer information and business data are always protected.
We constantly revisit and audit our controls for an ongoing improvement of the standards laid out to comply with our customer’s expectations when it comes to handling their sensitive information.
Consistently driven by a commitment to excellence, we proactively assess and fine-tune our protocols. This relentless pursuit of improvement is aimed at surpassing our customers’ expectations in safeguarding and processing their confidential data, setting unparalleled standards in the process.
Certifications and Standards
ISO 27001
Information Security Controls and Risk Management
We ensure the security of assets like financial information, intellectual property, employee details, or information entrusted by third parties.
ISO 9001
Quality Management Principles and Continuous Improvement Standards
We maintain adherence to process-driven TQM and deliver technical readiness for changes in industry norms.
SOC1 and SOC2
Internal Corporate Governance and Financial Reporting Controls
We maintain steadfast regulatory and vendor management oversight for all stakeholders of any service.
HIPAA
Safeguards for Unprotected & Protected Health Information(PHI)
We deploy industry specific security controls to ensure information security of personal health records (PHR) & Electronic Transaction Standards (ETS).
PCI DSS
Information Security for Card-Based Financial Transactions
We maintain a vulnerability management platform and implement strong access control measures to safeguard customer financial data.
BUSINESS CONTINUITY PLAN (BCP)
Unplanned business risks & changes are characteristic of any developing industry. The rapid technological shift in consumer behavior, changes in government policies, natural disasters, and global pandemics (like COVID-19 – 2020) must not cease customer engagement for any business. FCI focuses on developing critical information and communications technology infrastructure which aims at minimizing such discontinuity risks. We strengthen customer communication networks by deploying contingency management protocols & disaster recovery plans for our partners.
Our Business Continuity Plan (BCP), is a collection of resources, strategies, and information assets that are developed, examined, prioritized, and retained to deploy in events of unintended disruptions. We maintain enterprise contingencies to handle communication load, conditional incidents, data breaches, and other aspects of emergency situations. The FCI Business Continuity Plan ensures that end-customers are at maximum advantage and our partners are always at least risk levels.
