Make complex communications simpler
and customer experience better
Customers renew their policies if they experience ‘superior claims capabilities’
Customers make their buying decisions based on customer experience
Efficiency gains are achieved by enhancing self-service capabilities
Customers prefer communications on digital platforms like apps
CXM use cases for Insurance
Policy servicing made simple
Manage all policy servicing correspondence from a single pane of glass. Empower customers to self-service information by incorporating bi-directional capabilities in your communication channels.
Reduce cancellations in free look-up period
Promptly address customer concerns. Keep the engagement high to reduce cancellations in free look-up period.
Digitize Forms
Still sharing hundreds of PDF on your website for customer to download, print, fill and submit? Switch to digital editable PDF’s which can be filled & submitted electronically with instant acknowledgements.
Reduce time for new product launch
Post regulatory approvals - Fast track your product in the market. Quickly design new content or repurpose existing material for a faster turn-around in generation of new product policy document.
Improve Compliance
Track communications for delivery, bounce, read, etc. Retain conversation trails with individual customers for audit purposes
Boost your renewals
Enhance policy servicing experience for your customers to ensure higher renewal rates.
Brand consistency
Do your policies look consistent when generated from different applications? Build a centralized template repository to avoid inconsistencies in branding & content. Reduce change cycle times to comply with frequent regulatory changes.
