Skip to content
Home » industries » Insurance CCM Solutions for Seamless Customer Engagement | FCI

Insurance CCM Solutions for Seamless Customer Engagement | FCI

Insurance

Seize Your Cross-Sell and
Up-Sell Moments

Varta makes transactional communications with your existing customers more contextual and personalized, charting a road to predictable revenue.

Keeping You at the Forefront of Innovation

Our comprehensive solutions ensure seamless and effective interactions. Elevate your communication strategies across diverse insurance sectors.

Life & Annuity

Create intelligent journeys with hyper-personalization for each policyholder.

Property & Casualty

Boost revenue-per-policyholder with contextual engagement while boosting loyalty.

Health Insurance 

Send tailored communication and offers to policyholders' preferences and drive upsell and cross-sell opportunities.

Other Insurance Services

Disability Insurance
​Automobile Insurance ​
Pet Insurance​
Accident Insurance​
Etc.

Maximize Customer Lifetime Value: Orchestrate the Entire Customer Communication Journey ​

Varta ingests multiple data files from a wide array of siloed systems of record into a centralized hub to offer a 360-degree view of your existing customers.​

Tailored Product Recommendations​

Provide timely, relevant advice by understanding individual needs and behaviors, ensuring your offerings resonate uniquely with customer needs.

Quick Personalized Quotes​

Make quoting easy, without any unnecessary steps. Simplify the process for increased customer satisfaction.

Streamlined Tasks​

Simplify and automate day-to-day customer communications to drive contextual engagement. Save time for both customers and your team.​

Explore more
0 X

Rise in operational efficiency

0 %

Reduction in service request time

0 %

Reduction in total cost of ownership

0 X

Efficiency In Transactional Processes

Explore untapped revenue streams by delivering exceptional experiences

Our solutions are tailored to meet the unique needs of insurers. Here’s how our offerings can drive success and set you apart:

Enhanced Customer Retention

Craft exceptional experiences throughout the customer journey, reducing churn rates and enhancing customer retention.

Efficient Claims Processing

Get automated updates, transparent communication, and real-time status tracking to minimize customer anxiety during critical times.

Brand Loyalty

Prioritizing the customer experience, we help you deliver hyper-personalized and interactive customer communications that foster brand loyalty.

Data-Driven Insights

Harness customer engagement data to refine your marketing strategies, design new products, and tailor your services to specific customer segments.

Insurance CCM Solutions for Seamless Customer Engagement | FCI

Featured Use Cases

Maximizing Efficiency with a Unified View: Leveraging the Modern CCM​

Varta’s next-gen customer communication platform seamlessly elevates your revenue generation by transforming customer engagement, while helping new business and policy servicing teams.​

Policy Issuance and Welcome Kits ​

Create and deliver welcome kits containing policy documents, ID cards, and contact information. ​

Insurance CCM Solutions for Seamless Customer Engagement | FCI
Premium Billing and Reminders ​

Send timely payment reminders to policyholders before their due dates, reducing the risk of policy lapses.​

Insurance CCM Solutions for Seamless Customer Engagement | FCI
Claims Communication ​

Streamline the process by notifying policyholders of claims submission procedures and provide real-time updates on claim status.​

Insurance CCM Solutions for Seamless Customer Engagement | FCI
Policy Renewal and Changes ​

Send policy renewal notices and explain any alterations in premiums, coverage, or terms via dynamic HTML5 or personalized videos​.

Insurance CCM Solutions for Seamless Customer Engagement | FCI
Loss Prevention and Risk Mitigation​

Avoid loss prevention and risk mitigation through valuable risk mitigation tips and safety recommendations.​

Insurance CCM Solutions for Seamless Customer Engagement | FCI
Policy Education and Information​

Educate policyholders about policy features and benefits, offer insights into different insurance products, and simplify complex insurance terms​.

Insurance CCM Solutions for Seamless Customer Engagement | FCI
Personalized Videos​

Simplify complex policy communications and better educate policyholders to create cross-sell and up-sell opportunities. ​

Insurance CCM Solutions for Seamless Customer Engagement | FCI
Product Promotion and Cross-Selling​

Promote new insurance products and cross-selling complementary policies to your existing policyholders. ​

Insurance CCM Solutions for Seamless Customer Engagement | FCI
Policy Expiry and Lapse Prevention​

Explain the consequences of policy lapses and offer convenient options for policy renewal or extensions.​

Insurance CCM Solutions for Seamless Customer Engagement | FCI

Make Customer Communication Simple With An Omnichannel Approach​

Seamlessly connect with your customers across various platforms, ensuring a unified and consistent experience. From email to push notifications, streamline your customer communication effortlessly.

Explore Channels & Formats

Whitepaper: Insurance Claims Processing In The Digital Era

Delve into the vital components of successful digital transformation, from seamless customer experiences to end-to-end digitization of the customer journey.
Insurance Claims Processing In The Digital Era

Don't Just Take Our Words for it

Hear it from them…
FCI CCM
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.