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Fast-Track Your Transition From Telco To ‘Techco’
Effortlessly join the dots between elevated customer experience and average revenue per user (ARPU) in a compliant manner.
Explore Growth Avenues within Your Loyal Post-Paid Customer Base
Our suite of services empowers you to deliver timely, personalized, and relevant information to customers, fostering trust and achieving your revenue goals.
Control churn with a seamless experience
Resolve billing discrepancies or service disruptions quickly and efficiently without any additional costs.
Empower business users to fuel growth
Reduce IT dependency to glean business insights from real-time customer data and tailor product and service recommendations for existing customers.
Right channel, right format
Enhance the efficiency of your service communications with automated workflows personalized for each customer.
Rise in operational efficiency
Reduction in service request time
Reduction In Total cost of ownership
Efficiency in Transactional Processes
Intelligent ROI Acceleration In 6-8 Months
No Guesswork, Only Real Data
Increased share-of-wallet with Hyper-personalization
Promote without spamming
Featured Use Cases
Elevating customer communications through modern CCM
Improve customer satisfaction, reduce churn, and boost revenue by streamlining your telecom customer communications.
Billing and Invoicing
Automate billing notifications, payment reminders, and receipts, reducing the number of late payments and improving cash flow.
Customer Onboarding
Set up instructions, account details, and information about available services and add-ons, fostering a positive first impression and encouraging customers to explore additional offerings.
Service Alerts and Notifications
Send real-time service outage alerts, network maintenance notifications, and updates about new features or improvements.
Cross-Selling and Upselling
Suggest relevant add-on services or upgrades depending on customers' needs and behavior providing them an enhanced experience.
Automated Workflows
Automate communication workflows, reducing manual effort and the risk of errors in service communications.
Customer Surveys and Feedback
Make data-driven decisions to improve services and customer satisfaction, ultimately reducing churn and increasing revenue.
Retention Strategies
Identify at-risk customers by analyzing usage patterns and behavior and implement retention strategies such as personalized offers, discounts, or loyalty programs to prevent customer churn.
Multi-Channel Engagement
Use multi-channel communication to reach customers through their preferred channels, such as SMS, email, mobile apps, and social media.
Account Updates and Changes
Enable customers to make account changes online, such as upgrading plans, adding or removing services, and updating contact information.
Make Customer Communication Simple With An Omnichannel Approach
Explore Channels & Formats
The Varta edge: Why adopt a modern CCM?
Increase Customer Lifetime Value
Address key pain points and improve communication. Increase customer satisfaction, loyalty, and lifetime value, ultimately driving sustainable growth.
Compliance and Data Security
Ensure compliance with regulatory requirements, safeguarding customer data and privacy. Also, maintain trust and transparency with their subscribers.
Cost-Effective Solutions
Reduce operational costs, boost revenue, and improve customer satisfaction simultaneously with our cost-effective CCM solutions.
Expert Support
Benefit from our expertise and support in implementing and optimizing CCM strategies tailored to the telecom industry.
Case Study: How A Leading Telecom Service Provider Automated Their Entire CCM Process
