In today’s digital age, businesses are faced with an overwhelming amount of data. From customer interactions to financial transactions, to website analytics, the data is endless. However, data alone doesn’t provide much value to a business. It’s the insights derived from this data that can lead to business growth and success. This is where Business
The interconnected global marketplace that we live in is experiencing a revolution that has been termed the ‘Customer Experience Movement.’ Businesses around the globe are now tweaking their strategies to be a part of that movement. This blog will talk about the basics of Customer Experience Management and how it can positively impact any business.
Cloud-based CCM technology is not a fad; rather it is a technological revolution that has taken the world by storm. In the last few years, organizations have shifted their focus from a traditional hardware-based model to a more scalable, efficient, flexible, and cost-effective model – The Cloud Benefits. Small and medium-sized organizations have already realized
Another Milestone Unlocked for FCI! It brings us immense pleasure to share that our organization has been positioned among Customer Communications Management (CCM) Software Service Provider Leaders in India for Banking and Financial Services, Insurance, Public Sector, and Utility verticals in 2022 Aspire CCM Service Providers Leaderboard™. FCI has always played a pivotal role in
Automating a customer communications landscape is a challenge faced by most consumer-facing organizations. Gone are the days when companies could create identical templates for customers and still manage to retain their customer base. Organizations are now expected to deliver interactive statements and personalized quotes, in addition to taking care of Regulatory Compliances with the best