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Real Time Customer Engagement | FCI CCM

Real Time Customer Engagement

Empower Your Business
With Real-Time Communication

Transform how you interact with your customers when they need it the most to maximize engagement, increase loyalty, and boost revenue with Varta.
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Seize Every Moment: Real-Time Engagement For Lasting Relationships

Transform your customer communication strategy by leveraging precision timing and personalized messaging. Deliver personalized and real-time messages to each customer at the perfect moment builds stronger connections and fosters unwavering loyalty.

Uncover new revenue streams through strategic cross-sells and upsells, maximizing every opportunity for growth.

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Intent Recognition

Analyze customer behavior, transaction history, and communication patterns to anticipate customers’ needs and intentions. Identify such signals indicating a customer’s potential interest in specific products or services.

Proactive Nudges

Send proactive nudges to customers through various channels such as mobile apps, email, or SMS. These nudges can include personalized recommendations, reminders, or educational content aimed at addressing the customer’s financial goals or pain points.

Event-Based Triggers

Set up event-based triggers that automatically initiate targeted communications when specific customer actions or milestones occur. Trigger a personalized message offering investment or savings options.

Mobile Apps and Push Notifications

Integrate Varta seamlessly to reach out to customers with real-time updates, account information, security alerts, and targeted promotional offers directly to customers’ smartphones through push notifications.

Personalized Alerts and Notifications

Leveraging advanced automation capabilities, Varta enables enterprises to set up customized alerts for various account activities, such as transactions, balances, and payment due dates in real time through preferred communication channels.

Real-time Customer Communication Insights

Tailor customer communication strategies and offer highly personalized recommendations. Leverage real-time data analytics to gain insights into customer behavior and preferences in real-time.

Seamlessly Distribute Through Any Channel

Connect with your customers across various platforms, ensuring a unified and consistent experience, and embrace the power of an omnichannel approach for a smoother, more effective communication journey.
Instant Push Notifications
Deliver dynamic updates and enticing offers through our mobile push notifications.
WhatsApp Engagement
Send personalized messages and enticing promotions through effective WhatsApp marketing solutions.
Targeted Email
Deliver captivating content and promotions with personalized email marketing strategies.
SMS Automation
Fuel engagement with targeted messages through robust SMS marketing solutions.
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Varta: Grow Wallet Share With Existing Customers

Incorporate Interactive Elements

Make transactional communications interactive by including clickable links or buttons that lead customers to relevant offers or additional information. Interactive elements encourage engagement and facilitate the exploration of revenue-generating services.

Proactive Engagement And Value Creation

Take a proactive approach to engagement through timely notifications, relevant recommendations, and personalized offers. Add value to the customer journey and increase upsell and cross-sell opportunities.

Focus On Lifetime Value And Retention

Prioritize maximizing the lifetime value of existing customers, rather than solely focusing on acquiring new customers. Reduce churn and increase customer retention, nurture long-term relationships, and continuously add value.

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