Bi-directional & Interactive Communications

Spur Your Customers to Action
by Expanding the Horizon of Interactivity

Varta transforms static customer communication with an interactive and responsive approach.

Outshine the Competition with Dynamic & Interactive Communication

Varta drives immersive experience and interactive interactions by transforming static messaging formats with optimal use of interactive forms, embedded links, and contextual call-to-actions.

It fosters real-time customer engagement, simplifies complex communication and creates more conversion opportunities by reducing friction – all at scale.

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Data-Driven Personalization

Varta adapts to each customer’s needs, preferences and behaviours based on data; and personalizes content, tone, timing, and channel of communication in real-time.

Self-Servicing Capabilities

Empower your customers to operate in a self-service mode and create more conversion opportunities across any channel by reducing friction in the customer journey.

Automated Business Processes

Improve operational efficiency by automating various customer lifecycle processes, including onboarding, welcome packs, invoices, transactional documents, contract renewals and more.

Create two-way communication

Strengthen relationships by promoting dialogue with customers and generating valuable insights through verbal and non-verbal feedback.

Omnichannel Integration

Varta extends dynamism and interactivity across channels – SMS, WhatsApp, Email, pURL, pVideo, and interactive HTML.

Enhance Information Accessibility

Varta enables users to quickly retrieve relevant information, enhancing the overall customer experience.

Seamlessly Distribute Through Any Channel

Connect with your customers across various platforms, ensuring a unified and consistent experience, and embrace the power of an omnichannel approach for a smoother, more effective communication journey.

Deliver dynamic updates and enticing offers through our mobile push notifications.

Send personalized messages and enticing promotions through effective WhatsApp marketing solutions.

Deliver captivating content and promotions with personalized email marketing strategies.

Fuel engagement with targeted messages through robust SMS marketing solutions.

Combine the Art and Science of Revenue Acceleration

Optimal Revenue Conversion

Create more conversion opportunities by introducing contextual interactivity into static communication that reduces friction and serves tailored information and experience to customers.

Enhanced Customer Advocacy

Be a talked-about brand by offering an immersive experience through interactive videos and PDFs and seamless self-servicing capabilities.

Act With Real-Time Insights On A Single Hub

Empower decision-makers with a comprehensive view of customer engagement efforts and enable them to identify opportunities, areas for improvement, and emerging trends.

Case Study: FCI's Transformative Solution For Enhanced Efficiency And Dynamic Communication Engagement

The bank engaged with FCI to amplify its customer communication management processes with dynamic and interactive communication solutions.

Centralized Engagement Hub

Revenue Accelerator

Dynamic Communications

Data Adapter & Integrations

Workflow Automation

Interoperability

Channels

Formats

Dynamic Interactive Communications | Transform CX with FCI

Bi-directional & Interactive Communications

Spur Your Customers to Action
by Expanding the Horizon of Interactivity