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Hyper-Personalized Customer Communications | FCI CCM Solutions

Hyper-Personalized Communications

Unleash the Brilliance of Hyper-personalization

One size fits none. Tailor your customer communication to the unique needs of each customer to magically increase the wallet-share of your existing customers. 

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Harnessing the power of Hyper-personalization for Unmatched Experiences

Varta is not just another CCM tool in the market. It is a catalyst for sustained growth.

Unlock the revolutionary power of hyper-personalization to foster lasting connections with your existing customers by tailoring every personalized message to individual preferences. Maximizing customer lifetime value by increasing the chances of conversion with each interaction while transforming the relationship with every customer into a lifelong journey.

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Increase Conversions

Increase chances of cross-sell and up-sell by intelligently augmenting your regular customer communications with Varta. It ingests customer data from several data sources to create hyper-personalized product/service recommendations.

Enhance Customer Loyalty

Varta elevates customer’s trust in your brand by cultivating a deeply personalized relationship. It automatically engages with your customers via their preferred channels and messages based on each customer’s individual preferences, behaviors, and feedback which delivers a unique and gratifying experience.

Engage with personalized video

Leverage Varta’s groundbreaking video innovation that ingests customer data and CTAs into audio-visual format. It simplifies complex communication and creates more conversions while delivering an immersive experience.

Precision Profiling

Leverage powerful analytics within Varta to gain actionable insights into each customer’s behaviour, enabling informed decisions and continuous improvement in your communication strategy.

Automated Efficiency

Streamline your communication workflow and save time and resources while consistently delivering relevant content to your customers automation.

Multi-Channel Integration

Seamlessly integrate Varta across all your channels of customer engagement providing a unified and cohesive customer experience. From email to mobile app, ensure a consistent and personalized message at every touchpoint.

Seamlessly Distribute Through Any Channel

Connect with your customers across various platforms, ensuring a unified and consistent experience, and embrace the power of an omnichannel approach for a smoother, more effective communication journey.
Instant Push Notifications
Deliver dynamic updates and enticing offers through our mobile push notifications.
WhatsApp Engagement
Send personalized messages and enticing promotions through effective WhatsApp marketing solutions.
Targeted Email
Deliver captivating content and promotions with personalized email marketing strategies.
SMS Automation
Fuel engagement with targeted messages through robust SMS marketing solutions.
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Crafting Journeys That Catalyse Business Impact

Accelerated Revenue Growth

Targeted customer engagement accelerates revenue streams and maximizes customer lifetime value.

Retain More Customers

Cultivate customer loyalty and reduce churn by consistently engaging them with relevant content via the right channel.

Scalability With No Incremental Investment

Optimize your existing channels to focus on high-impact activities that contribute directly to business growth and sustainable performance.  

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Case Study: FCI's Impactful Partnership With Aegon Life Insurance Delivering Hyper-Personalized Communications

Discover how FCI’s technology integration enabled Aegon to revolutionize outbound communications, ensuring error-free processes, heightened digital adoption, and real-time customer feedback. 

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