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Panel 3
Hyper-Personalised Banking: The New CX Paradigm
Slot & Location
11:15-11:35 WIB
The Ritz Carlton Mega Kuningan, Jakarta
FCI Expert Speaker
Sumedh Suklikar | Vice President – Sales and Strategic Partnerships
Reimagine Banking at the Digibank Summit Jakarta
Be a part of the conversation that’s redefining the Customer Experience (CX) paradigm and creating a more inclusive financial landscape.
FCI will dive deep into the transformative power of hyper-personalization, exploring how it can revolutionize financial inclusion, among more. Discover how we are leveraging data and AI to tailor banking experiences to individual customer’s needs and preferences.
FCI will dive deep into the transformative power of hyper-personalization, exploring how it can revolutionize financial inclusion, among more. Discover how we are leveraging data and AI to tailor banking experiences to individual customer’s needs and preferences.
Explore More
Related resources
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In today’s fiercely competitive market, nurturing customer loyalty isn’t just essential; it’s the lifeline banks need..
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For a very long time, banks treated customers as ticking boxes for various monetary exercises. With programs that come with CX doing little more than sending..
Case Study
FCI CCM Revolutionized India’s 2nd Largest Public Sector Bank Legacy System
At FCI, we were entrusted with a monumental task: to revamp the legacy systems of India’s 2nd..
