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VARTA’s RCS: Simplifying Communication for Trust and Customer Loyalty

Rich Communication Services

Turn Every Message Into A Trusted,
Interactive Moment

VARTA’s RCS simplifies communication, ensuring every customer interaction builds trust and lasting loyalty.

Gateway To Real-Time, Media-Rich Conversations For Banking Customers

Deliver banking communication that feels personal, intuitive, and human

RCS, Reimagined for Banking Growth

Transform RCS from a messaging channel into an intelligent engagement ecosystem that drives trust, action, and growth

RCS messages feel branded, contextual, and relevant — not transactional.

Data, communication, templates, governance, intelligence — all unified in VARTA.

Messages are triggered the moment intent appears — not on scheduled blasts.

Track not just delivery and views, but clicks, responses, and completed actions.

How Varta Works?

Wondering how it’ll work for you?

Contextual RCS Messaging, Powered By VARTA

A unified orchestration and messaging engine purpose-built for BFSI scale, compliance, and outcomes

Drag-And-Drop Rich Message Builder

Create RCS templates with carousels, video cards, buttons and logos without developer dependencies. Your compliance and marketing teams are in control.

Unified Data & Customer Intelligence

VARTA unifies customer profiles across core banking, CRM, digital channels, and transaction systems — enabling highly accurate segmentation, personalization, and next-best-action decisions.

Orchestration & Smart Fallback

If RCS isn’t supported on a device, VARTA automatically switches to SMS, email, or app push, ensuring consistent communication and no drop in reach.

Real-Time Trigger Engine

Activate RCS messages at high-value customer moments like repayment reminders, investment nudges, cross-sell offers, risk alerts, or fraud signals.

Governance & Compliance By Design

All message templates, approvals, identity verification, and audit history are centralized — ensuring regulatory and brand adherence across teams.

Performance & Conversion Insights

Measure impressions, clicks, CTA engagement, funnel impact, and downstream conversions — proving ROI instantly.

Connect, Engage And Maximize Your Reach With Our Expertise

Higher Engagement

Achieve significantly higher engagement and conversion rates compared to legacy SMS.

Stronger Trust

Enhance brand credibility, reducing opt-outs and boosting trust in every message.

Improved Efficiency

Optimize operational efficiency by consolidating messaging, compliance and analytics in one platform.

Growth Impact

Turn your first-party data into actionable intelligence—and monetize it via meaningful conversations.

Other Solutions

Omnichannel Orchestration

Experience versatile interactivity with Varta’s command centre that streamlines communication of the customer according to the preferred channel. 

Customer Communication Management Solutions | FCI Transforming Customer Engagement

Customer Experience Dashboard

Visualise, nurture and convert better through real-time decision-making without any additional investment in marketing tech stack. 

Intelligent Chatbot | FCI CCM

Hyper-personalized Communication

Unlock the power of hyper-personalization and enhance the customer lifetime value 

Intelligent Chatbot | FCI CCM

Bi-directional & Interactive Communications

Varta extends dynamism and interactivity across channels – SMS, WhatsApp, Email, pURL, pVideo, and interactive HTML. 

Intelligent Chatbot | FCI CCM

Resources

FCI CCM
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